About

Overview

Hiring Path:

• Open to the public

Who May Apply/Clarification From the Agency:

For USEFM - FP is 06.  Actual FP salary will be determined by Washington D.C. Position may be Overseas Comparability Pay (OCP) eligible.



Open To:    All Interested Applicants / All Sources

Security Clearance Required:

Public Trust - Background Investigation

Appointment Type

Permanent

Appointment Type Details:

Indefinite subject to successful completion of probationary period

Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:

The work schedule for this position is:

• Full Time (40 hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications.

Supervisory Position:

Yes

Relocation Expenses Reimbursed:

No

Travel Required:

Occasional Travel

May be required to provide support at any one of the five (5) Consulate locations within Mission Germany.

Duties

The incumbent is a member of the Information System Center (ISC) staff and serves as the Computer Operator Supervisor (Henceforth referred to as Supervisor) for the Local Area Network (LAN) at the American Embassy Berlin. The field of responsibility is applicable to all the Embassy's Unclassified and Sensitive but Unclassified (SBU) LAN sites in Berlin. The Supervisor provides oversight and operational assistance to Embassy supported posts in Germany when required. The Supervisor receives direct and overall supervision from the Computer Management Specialist Position.

He/she supervises four (4) Computer Operators as well as answers client questions, troubleshoots problems, and assures an efficient customer support workflow by prioritizing assigned work orders and help desk requests. The Supervisor is expected to perform the full range of duties without assistance and without direct supervision while manning one of the four system locations in Berlin. The position includes working on early morning shifts and modified duty schedules as required, as well as regular tours of duty at each of the four system locations in Berlin.

Qualifications and Evaluations

Requirements:

EXPERIENCE:  Five years of experience in computer networking operations, including one year experience supervising personnel in a technical or network operations center environment is required.

 

JOB KNOWLEDGE:  You must address the listed requirements in as much detail as possible in your ERA application form under Major duties and Responsibilities.  Submitting a CV/Lebenslauf instead will not be sufficient. If you do not address the requirements in ERA your application will be disqualified.

-- Comprehensive knowledge of Microsoft Windows 2003 or successor operating system(s), computer equipment and peripherals required. 
-- Proficient in Microsoft Exchange 2003 or successor and Symantec Anti-Virus applications required.
-- Considerable knowledge of telecommunications, network protocols and network management required.

 

Education Requirements:

A degree in Computer Science, Telecommunications, or Electrical Engineering is required. MCSA, MCSE or any industry-relevant certification is required. Copy must be submitted with application in order to be considered qualified.

Evaluations:

LANGUAGE:  Fluent English language skills (spoken/reading/writing) is required.  

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

How to Apply

How to Apply:

All candidates must be able to obtain and hold a non-sensitive clearance. 

To apply for this position click the “Submit Application” button.  For more information on how to apply visit the Mission internet site.

Please note that you are required to address the position requirements as listed above in the ERA application form in as much detail as possible. This pertains especially to the advertised prior work experience, Knowledge, Skills and Abilities as well as the Language requirements. Please also list your 'native' English or German language skills.  Failure to list these requirements may lead to a disqualification of your application.

For Current Employees of the US Mission please list your Embassy/Consulate work experience. Failure to do so may lead to your application being disqualified.

Required Documents:

In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.

• Copy of Orders/Assignment Notification (for EFMs only or equivalent document)


• Residency and Work Permit


• Copy of Passport page or Identity card 


• Degree (not transcript)


• MCSA,  MCSE or other industry relevant certification 


• DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (for EFMs only, if applicable)


• SF-50 (for EFMs only)

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email. 

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Germany.